F.A.Q's

Frequently Asked Questions (FAQ)

1. What are your shipping policies?

At Kren Bits, we offer fast shipping across New Zealand and Australia. Here are the key points of our shipping policy:

• Shipping Methods: We use reliable carriers such as NZ Post , Auspost , Fedex
• Shipping Costs: Shipping costs are Free across 95 percent of the range
• International Shipping: For international orders, shipping costs will be quoted prior to purchase. Please note that customs, international tariffs, and duties are the responsibility of the buyer.
• Delivery Time: We try our best to always deliver within targets outlined in our shipping policy

2. What is your return policy?

We strive to ensure that you receive your order in perfect condition. However, if you need to return a product, here are our guidelines:

• Returns: We accept returns only in extraordinary cases where the product is defective or was shipped in error. Please contact our customer service team to discuss your return.
• Return Shipping: We provide return shipping.
• Refunds: Refunds are processed after we receive and inspect the returned product. If the returned product does not match the reason for return, we reserve the right to deny a refund.

3. Can you supply parts for any vehicle?

Yes, Kren Bits offers a wide range of premium vehicle parts and accessories, including exhausts, turbochargers, and more. We cater to various makes and models, ensuring you find the right parts for your vehicle. If you can’t find what you’re looking for, feel free to chat with us on our live chat for assistance.

4. How can I contact customer service?

For any questions or concerns, please contact us at:

Kren Bits

 Email:sales@krenbits.com Phone:027 278 2823 

Or live chat with us now !