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Where's my order?
Most orders land in 5–12 business days. You'll hear from us at every step of the journey — no chasing, no vague waits, no scrolling through tracking sites that don't tell you anything useful.
Six steps. As fast as five days.
Six warehouses. One network.
Your order ships from the warehouse with the closest available stock to you. You'll hear from us at every leg of the journey.
Tracking numbers don't tell the whole story.
Your part might travel further than you think. Across our six-warehouse network (NZ, AU, TH, UK, US, CN), parts sometimes cross-dock between warehouses to get to you fastest, sometimes change courier hands en route, sometimes a single order ships in two parcels from two regions.
One tracking number can't capture all that. So instead of pointing you at a number that'll either be confusing or out-of-date, we email you at every real milestone — order received, with our fulfilment team, heading to courier, shipped, almost there, delivered.
You always know where you stand — and if anything goes off-plan, we're already on it before you even notice.
Where's my order right now?
Enter the email you used at checkout and your order number. We'll show you which step you're at and when to expect the next update.
Order #
Still need a hand?
If something looks wrong, or your order's been sitting at the same step for a while, get in touch.
Email orders@krenbits.com