Warranty

The short version

Every product Kren Bits sells carries a 12-month standard manufacturer's warranty from the date of delivery, covering manufacturing defects in materials and workmanship under normal use. Some products carry longer warranties from the manufacturer (lifetime structural on certain bullbars, 5-year on certain shocks, etc.) — these are noted on the relevant product page and apply per the manufacturer's terms.

This warranty is in addition to your statutory rights — for NZ customers under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, and for Australian customers under the Australian Consumer Law. Nothing on this page limits those rights.

What's covered

Manufacturing defects in materials or workmanship.
Premature structural failure under normal use — broken welds, cracked mounts, prematurely-failed bushes, electrical components dying without external cause within the warranty period.
Powdercoat or paint defects not caused by stone chips, impact, or abrasion.
Function-critical electrical components (lighting drivers, wiring looms, switches) failing without misuse.
Hardware (bolts, nuts, brackets) supplied with the product, where the failure is not caused by under- or over-tightening.

What's not covered

Damage caused by accident, collision, misuse, or use beyond the product's intended purpose.
Damage caused by incorrect fitting — including DIY installs that don't follow manufacturer instructions, and installs by non-partner installers where fitting fault is established.
Normal wear and tear — bushes, brake pads, tyres, shocks reaching their service interval, consumables.
Cosmetic damage from stone chips, scratches, mud abrasion, sand/salt corrosion, UV fade, or environmental exposure.
Modifications, alterations, or repairs made to the product after purchase.
Products fitted to vehicles outside the manufacturer's published compatibility list.
Indirect, consequential, or incidental damages, except where required by law.
Products purchased outside Kren Bits' authorised channels.
Damage during transit if the customer accepted delivery without noting damage on the courier's manifest.

How to lodge a claim

Read this page in full before submitting.
Have your order number, photos, video, proof of purchase, and full vehicle/fitment details ready.
Complete the warranty claim form below in detail. Incomplete forms slow your claim down.
We acknowledge receipt within 1–2 business days. Straightforward claims are typically approved within 3–5 business days. Complex claims requiring product return for inspection take 10–15 business days end-to-end.
For approved claims: resolution is at Kren Bits' discretion in line with manufacturer policy — repair, replacement, or refund.

Warranty claim form

Fill in every applicable field. Anything you skip just delays the claim.

Section 1 — Customer details

First name *

Last name *

Email *

Phone *

Country *

Postcode *

Postal address *

Original Kren Bits order number *

Date of original purchase *

Date of product delivery *

Section 2 — Product details

Product name as it appeared on the order *

Product SKU (if known)

Manufacturer / brand *

Quantity affected *

Date the issue first appeared *

Approximate kilometres / hours of use since fitting *

Section 3 — Vehicle details

Vehicle make *

Vehicle model *

Year *

Variant / trim

VIN *

Vehicle registration *

Vehicle odometer at time of fault *

Vehicle modifications fitted * (list everything — lift, GVM, tyres, tunes, snorkel, etc.)

Section 4 — Fitting details

Was the product fitted by *

Installer business name

Installer location / town

Installer contact email or phone

Date of fitting

Were manufacturer fitting instructions followed in full? *

Has the product been re-torqued at 100km and 500km as required? *

Section 5 — Description of fault

Describe the fault in detail * (what happened, when, what you were doing, how the fault presents — minimum 50 words)

What conditions was the vehicle in when the fault occurred? * (road, mild off-road, heavy off-road, towing, water crossings, recovery, etc.)

Has the fault been intermittent or constant? *

Have you attempted any repair or fix yourself? *

If yes, describe what was attempted

Section 6 — Evidence

Photos and proof of purchase will be requested by email after submission. Please have ready: at least 4 photos of the fault, 1 short video (under 30 seconds), proof of purchase (order confirmation/invoice), photo of vehicle compliance plate / VIN plate, and (if professionally fitted) the fitting installer's invoice. Claims without supporting evidence cannot be assessed.

Section 7 — Resolution preference

Preferred resolution (subject to assessment) *

Are you currently in possession of the product? *

If we need the product returned for inspection, are you able to ship it? *

Section 8 — Declarations

I confirm that I am the original purchaser of the product from Kren Bits and that the proof of purchase provided is genuine.

I confirm that the product has been used solely for its intended purpose and within the manufacturer's specifications.

I confirm that I have read the warranty terms and that the fault I am claiming for is covered.

I confirm that the information provided in this form is true and complete to the best of my knowledge, and that providing false information may void this claim.

I authorise Kren Bits to share this claim and supporting evidence with the manufacturer for assessment.

I understand that the warranty assessment may take 10–15 business days, and that I am responsible for return shipping if the claim is not approved as a manufacturing defect.

Digital signature * (type your full legal name)

Today's date *

Full warranty terms & conditions

For the complete legal terms governing this warranty — scope, exclusions, statutory rights under NZ Consumer Guarantees Act and Australian Consumer Law, claim procedure, jurisdiction, and contact details — read the Warranty Policy →

Country/region